1. Do you deliver across India?
Yes. We deliver to most PIN codes across India through our trusted courier partners.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available at eligible locations across India. COD availability depends on your delivery PIN code.
3. How long does delivery take?
Orders are usually processed within 1–2 business days. Delivery typically takes:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times may vary due to courier operations or unforeseen circumstances.
4. How can I track my order?
Once your order is shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable) to monitor your shipment.
5. Can I cancel my order?
Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.
6. Do you accept returns?
No. We do not accept returns once an order has been delivered.
7. Do you offer refunds?
No. All sales are final, and we do not offer refunds except where required by applicable law.
8. When is an exchange allowed?
An exchange is available only if:
- You receive the wrong product.
- You receive a damaged product.
You must report the issue within 48 hours of delivery with your order number, clear photos, and an unboxing video.
9. Are Cash on Delivery (COD) orders eligible for exchange?
No. Orders placed using Cash on Delivery (COD) are not eligible for exchange, return, or refund.
10. Who pays the shipping charges for an approved exchange?
If an exchange request is approved, all shipping and courier charges for returning the original product and sending the replacement product must be paid by the customer.
11. What if I receive a damaged package?
If your package appears damaged or tampered with, do not accept it if possible. Contact our customer support immediately and share photos along with an unboxing video within 48 hours.
12. Are the product images accurate?
We make every effort to display our products accurately. However, slight variations in color may occur due to screen settings, lighting, and photography.
13. Are your sunglasses suitable for daily use?
Yes. Our sunglasses are designed for everyday comfort and style. Please refer to the product description for specific features and specifications.
14. How can I contact customer support?
You can reach our customer support team using the contact details provided on the Contact Us page of our website. We are happy to assist you with any questions regarding your order or our products.
15. Is my payment information secure?
Yes. All online payments are processed through secure and trusted payment gateways. We do not store your card details or banking credentials.
16. Can I change my delivery address after placing an order?
Address changes may be possible only if your order has not yet been shipped. Please contact our customer support as soon as possible after placing your order.
17. Do you offer discounts or promotional offers?
Yes. We periodically offer special discounts, seasonal sales, and promotional campaigns. Subscribe to our newsletter or follow our social media channels to stay updated.
18. How do I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation via email, SMS, or WhatsApp (where applicable).